Case study: MACC 9-1-1 Explains why they are now in a position to win

MACC-9-1-1 Case Study Video and StoryMACC 9-1-1 is the sole Public Safety Answering Point (PSAP) in Grant County, WA. In 2013, MACC 9-1-1 received 63,831 emergency and non-emergency calls.

Dean Hane manages the MACC 9-1-1 radio communications infrastructure and system, dispatch console system and first responder subscriber equipment, and he recently shared about his experience working with Tait.

Tait, together with MACC 9-1-1, installed an 11-site TaitNet P25 Trunked Simulcast Network (800 MHz). Mr Hane says, we got the ‘full P25 meal deal’ with:

  • Linear Simulcast Modulation (LSM),
  • P25 Phase 1 Operation with the option to upgrade to P25 Phase 2,
  • 1,300 Tait P25 TP9100 and TM9100 AES encrypted Radios,
  • Nine Avtec Consoles for Dispatch Integration,
  • Services including Project Management, Design, Installation, Commissioning and Training.

The strong partnership between MACC 9-1-1 and Tait Communications has greatly benefited public safety for first responders and the citizens in Grant County. Mr. Hane says, “Tait is the best partner I’ve ever worked with on a project of this nature; I’ve been in the industry for over 20 years and have dealt with many multi-million dollar, contractual projects like this one. It’s certainly not a vendor-customer relationship, we have a true partnership.”

Staying at the status quo is easy, but we wanted to look ahead and be ready for the future. Now we’re in a position to win, to beat the bad guys and be ready for a natural disaster. We were never in this position before, but we are now.”

You can hear from Dean Hane himself as he goes into more detail about their partnership with Tait in the video below:

 

Read the MACC Grant County client study to find out more about this solution.


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