Customer Success: Tait Solutions for Public Safety [Videos]

To keep officers and first responders safe and connected, critical communications for Public Safety must be robust, interoperable, and secure. Tait works with many Public Safety organizations to design reliable, smart critical communications solutions that help workers on the front line get the job done safely and efficiently. 

In high-risk environments, access to mission critical information can be the difference between life and death. To keep both the first responders and the people in the communities they serve out of harm’s way, public safety organizations need comms solutions that work within the challenging environments they face.

At the end of the day, what’s most important is the lives and safety of not only the employees, but the people we serve. Now we know, without a doubt, that our communications are going out fully and all messages are being received. It’s a great system.

– Warren Ryder, Chief, Boxborough Police

From our reliable core network to our innovative solution platforms and unparalleled coverage design, Tait offers ways to keep first responders connected like never before, ensuring they can have total confidence in their communications while out in the field.

Boxborough Police and Fire, Massachusetts, USA

For many years, Boxborough Police and Fire dealt with older technology for their communications; it was often unreliable, prone to failure and generally just not fit for purpose. In one particular incident, a radio communications failure almost cost Police Chief Warren Ryder his life when he was unable to call for backup.

The Boxborough Fire Department selected an Analog Simulcast over IP (AS-IP) system, while the Police Force chose a P25 radio system, both of which can run on the multi-platform Tait TB9400 base stations. The solution was designed to provide coverage over the difficult topography of the region and for portables and mobiles from different vendors.

Now, the officers have communications they can rely on – they know that dispatch will hear them, and that they will receive communications from others. Also, audio clarity has increased dramatically so calls are heard loud and clear. Last but not least, they can now monitor and manage their system remotely, which has been a huge improvement from both a safety and productivity standpoint.

Our ears have become so accustomed to the clarity of the Tait system that listening to an analog channel now, it’s difficult. It’s kind of like going from high definition television to a black and white antenna reception.

– Warren Ryder, Chief, Boxborough Police

Read the full client story here.

Carroll County, Tennessee, USA

The county’s emergency services were operating an analog radio network that presented coverage issues; staff had trouble communicating in various areas of the county and were forced to resort to cellular phones as a backup, which was problematic as cellular reception was equally inconsistent. This created areas where there was no communication at all.

Carroll County opted for a Tait DMR Tier 3 network with coverage that far exceeds that of the old analog network. The safety issues caused by the analog network were quickly remedied by the superior coverage and data applications offered by the new digital radio network.

Staff no longer find themselves in areas without communications, so dispatch can immediately be made aware of any incidents as they happen. The Man Down and Lone Worker features give firefighters peace of mind that they can instantly send out an alert in hazardous situations.

It exceeds my expectations– it exceeds, and does far and beyond what I thought it would do. There are areas we now can communicate, that we couldn’t communicate, and have never been able to communicate.

– Terry Bradshaw, Carroll County Fire Chief

Read the full client story here.

City of Balch Springs, Texas, USA

Using a dated conventional VHF system from the 1970s meant Balch Springs was having coverage issues; they weren’t able to communicate effectively amongst themselves. This was causing frustration and safety issues for both Fire and Police.

Fire teams had trouble connecting with firefighters working interior fires and  dispatch, which caused serious safety concerns. Likewise, police couldn’t reliably connect with dispatch either. At one point, the police chief was in a physical confrontation and hit the emergency button to call for back-up. No one heard the call for back-up, so again, safety was becoming a big issue.

Balch Springs chose to transition to a P25 Conventional system, with flexibility and interoperability as a priority. The interoperable, open standards-based solution has enabled Balch Springs to integrate products from other vendors as well, so they could leverage existing equipment.

The new system has improved coverage dramatically, and keeps police officers and firefighters connected in more places, alleviating many frustrations and safety concerns. Staff can now reliably communicate with dispatch and know they will get help when they need it.

I know it works really well. It’s amazing the difference in the way we can communicate now… The radio system has helped improve our response times, which helps us better meet the needs of our community and our citizens that live here.

– Jonathan Haber, Chief of Police, City of Balch Springs

Read the full client story here.

Unified Critical Communications for Public Safety

Download our free whitepaper Unified Critical Communications for Public Safety to learn how your organization can unify your critical communications to increase efficiency, enhance interoperability, reduce costs and improve coverage.



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