Reprogramming radio fleets in remote areas can be challenging; it’s time-consuming and often requires technicians to visit sites and organizations to pause operations. To provide customers with a better and more efficient service, Colvins Communications uses Tait EnableFleet, an online configuration management tool that allows them to make programming changes via Over-The-Air-Programming (OTAP).
Colvins Communications is the authorized Tait dealer for the greater Gisborne area in New Zealand. They sell, install and service conventional, trunked and DMR radio equipment, provide fault-finding and repair services, and operate and maintain a network of DMR Tier 3 repeaters that give wide area coverage across the district through the Push Wireless radio network.
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The challenges of servicing customers in inaccessible, remote areas
The greater Gisborne area is located on the easternmost edge of New Zealand’s North Island. Known for its agriculture and winemaking, the area also features rugged hills covered in dense forests, which are largely inaccessible.
Because the region is so remote, some of Colvins’ customers can be hard to reach or a long drive away. This makes it expensive and time-consuming to send technicians out to reprogram radios.
Improving efficiency with an online configuration management tool
To provide their customers with a faster, more efficient service that could be completed remotely, Colvins purchased the Tait EnableFleet online configuration management tool. This stores an organization’s configuration data in a central database, automatically generates the settings required for each radio and can roll these out via OTAP.
Although a large percentage of Colvins’ customers’ radios operate on analog conventional networks, many of them have access to the DMR Tier 3 network solely for over-the-air programming (OTAP). To provide this service, Colvins can switch Tier 3 on and off as required.
Colvins manages the majority of their DMR Tier 3 customers in Tait EnableFleet at no additional charge. This gives them a point of difference and ensures the customer returns to them for any additional programming requirements.
Benefits of the Tait EnableFleet solution
Using Tait EnableFleet means Colvins’ customers don’t have to gather their geographically dispersed fleets together for programming changes. Customers also don’t have to shut down production to allow technicians access to radios and Colvins can apply updates or programming changes when it suits the customer.
“Tait EnableFleet has made it so much easier and quicker to program radios, making it possible for us to provide a better service to our customers”
– Tim Colvin, Technician, Colvins Communications
Programming changes can be rolled out via OTAP, meaning there’s no longer need for Colvins technicians to make long round trips to reprogram customers radios. Staff can be more productive, and the customer doesn’t have to pay call-out fees for site visits. Another benefit of no site visits is that there’s less health and safety paperwork to complete.
Tait EnableFleet and OTAP have equipped Colvins with the means to provide programming updates within hours of being requested by the customer. Click here to read the full Colvins Communications client story, or read other client stories here.
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